ID North offers products and services in the entire field of identity security (IAM, IGA, PAM, and more), which is a central part of IT security. We are the leading company in Sweden and intend to further distance ourselves from the competition. We are on an exciting growth journey, which is why we are now seeking more developers who want to be part of our team and develop tomorrow’s identity security solutions for our customers. Are You In?
We have offices in Stockholm, Borås, Gothenburg, Malmö, and Helsinki.
Job Responsibilities
ID North is looking for technicians who want to work in our support for our identity solutions. As a support technician, you will work with support and monitoring of implemented identity solutions and resolve any issues that arise. Part of the job will involve receiving customer feedback and performing initial analysis or resolution of incoming incidents registered in our support portal.
The position is full-time on weekdays and offers excellent opportunities for development within one of the fastest-growing niches in IT security. The position provides significant career opportunities within the company for those who show initiative.
Qualifications
We expect your technical background to include:
Incident management, preferably with Jira Service Manager.
Monitoring and alarm management, preferably with OP5 or Prometheus+Grafana.
Understanding of various methods for system login and single sign-on (SSO).
Understanding of user account and authorization administration in systems.
Network communication.
Additional qualifications that are advantageous include knowledge of:
LDAP directory services, such as OpenLDAP, eDirectory, Active Directory.
Database management and SQL.
Log troubleshooting.
SSL/TLS certificate management.
Relationships in system integrations.
Microsoft Windows and Linux environments.
We believe this position is suitable for someone who is studying or has studied IT/technology and has a few years of work experience, preferably in support functions. A requirement to be considered for this position is that you have fluent language skills in both Swedish and English, both spoken and written. Knowledge of Finnish is an additional advantage. Many tasks involve communication with customers and technicians both in Sweden and internationally.
Your Qualities
Accuracy, punctuality, and structure are important qualities for us, as well as having a positive attitude and providing friendly interactions with colleagues and customers. We are looking for someone with the ambition and willingness to contribute to building a new function and who is proactive in ensuring its success. We appreciate team players who can also take ownership of their area and influence our work in a successful and forward-thinking manner.
Our Offer
The position is a permanent employment. We offer a competitive salary, collective agreement, pension plan, and wellness benefits.
ID North is a strong and friendly company at the forefront of our field, where our expertise and experience give us a competitive position. We offer development opportunities, and you will be surrounded by specialists! At ID North, you have good employment benefits, and you will become a key person for us. We enjoy each other’s company and take the opportunity to go on trips, adventures, and have fun on our journey to the top.
Does this sound like a position for you? We have an immediate need, so do not delay in submitting your application!
